Having Trouble Watching Videos? Try These Fixes!
If videos won’t start, stutter, or stop on your devices try these steps to fix the issue:
1. Switch Networks
Try watching the video using a different Wi-Fi network or ISP or your mobile data to see if the issue is related to your internet connection.
2. Restart Your Device
A quick restart can resolve temporary glitches in your phone, tablet, or computer.
3. Refresh the Page
Reloading the webpage can fix minor loading issues.
4. Check Your Internet Speed
Use a site like Speedtest.net to check your speed.
HD video: Needs at least 5 Mbps
If your speed is too low, try moving closer to your Wi-Fi router or disconnecting other devices using bandwidth.
5. Try a Different Browser
If you’re on Safari, try Chrome. If you’re on Chrome, try Firefox.
6. Update Your Browser or App
Make sure you’re using the latest version of your web browser or the app where you’re watching the video.
7. Clear Cache and Cookies
In your browser settings, look for “Clear Browsing Data” and remove cached files.
8. Disable Browser Extensions
Some ad blockers, VPNs, or privacy tools may interfere with videos. Try disabling them and reload the page.
9. Try an Incognito or Private Window
Open a private/incognito window and see if the video plays there.
10. Turn Off Low Power Mode
On iPhones, Low Power Mode can limit video performance. Disable it in Settings > Battery and try again.
11. Restart Your Wi-Fi Router
Unplug your router for 30 seconds, then plug it back in.
12. Check for Device Updates
Make sure your phone, tablet, or computer is updated to the latest software version.
13. Disable VPN or Proxy Services
If you’re using a VPN, it might be slowing down video playback. Try turning it off and testing again.
14. Lower the Video Quality
If buffering occurs, try reducing the video resolution from 1080p to 720p (or lower) if the option is available.
15. Try a Different Device
If the video doesn’t work on your phone, test it on a laptop or tablet.
16. Free Up Storage Space (Mobile Devices Only)
If your phone is low on storage, video playback may suffer. Delete unused apps or files to free up space.
17. Check for Audio Issues
If the video plays but has no sound, make sure your device’s volume is up and the mute switch (on iPhones) is off.
18. Allow Autoplay (Safari Users)
Safari sometimes blocks autoplay videos. Go to Settings > Safari > Auto-Play and enable it.
19. Enable JavaScript
Some videos won’t load if JavaScript is turned off. Go to Settings > Safari > Advanced > JavaScript and enable it.
20. Switch to Wi-Fi If on Cellular Data
Some mobile carriers limit video streaming quality. If you’re on 4G/5G, switch to Wi-Fi if possible.
21. Close Other Apps Using Bandwidth
If you have downloads running or other apps streaming, they may be slowing down your video.
22. Reinstall the App (If Using One)
If you’re watching from an app, uninstall and reinstall it to fix possible bugs.
23. Try a Different Video Player
If available, try another video player option on the website or open the video in a third-party player like VLC.
24. Download the Video (If Possible)
If streaming isn’t working, see if there’s a download option and watch the video offline.
25. Contact Support
If nothing works, reach out to the website’s support team with details:
The device you’re using (iPhone, Android, PC, etc.) and age of device, 2 years, or older etc
Browser and version (Chrome, Safari, Edge, etc.)
A screenshot or description of the issue
URL link to the particular video you cant play
Any on screen error message.
Your internet speed (google “speed test” to test
If you are having trouble playing videos, try a different browser, check your network, or use a different WIFI network, check your firewall. If its on the phone – try cell 4G/5G connection
Your account contains Subscription Information, Invoicing History and other account accesses.
Please log in to your account and click the following links.
You can click this link to access the member area after logging in. CLICK FOR CONTENT
Yes, login to account, click PROFILE, and scroll to see options to change avatar/Gravatar.
Your security matters to us, so in some cases you will need to enter the login information twice. We must and will protect your data at all times. Added layers of security are useful to confirm membership and access.
We appreciate your understanding.
Lionel Media has 2 apps available for Android TV + Android phones and tablets
The Amazon Fire TV App (Non Members) is available at Lionel Non Member App
The Amazon Fire TV App (Members) is available at Fire TV Members App
Thank you exceedingly for the request. Here is the page to click for our newsletter subscription. Newsletter
If you are getting a 400 error “Cookie too large” or “Request Header” message — please check your browser cache/history and empty it, and ensure cookies are enabled so the site can check your member session and or login session.
Please use the contact form on this page to send a message Contact Lionel Media
Please click this link to login to Lionel Media Members Area. Lionel Media Login
We are sorry to see you go. If you need to cancel, please log in and then click this link Cancel Membership and thank you again for your fellowship and followship.
As a reminder, the VIP Annual Membership recurs annually and automatically until cancelled. Likewise, the Monthly Membership recurs monthly and automatically unless cancelled. As to the VIP Annual Membership, please be advised this will renew on the annual anniversary of your signup date AUTOMATICALLY unless cancelled by you prior to the renewal date.
There are no refunds once your credit card is charged.